Performance

GigRoot measures work from what people actually record — deliverables, calls, meetings, visits, timers — not from screenshots or keystrokes. Three numbers come out of it: an efficiency score, activity points, and work coverage.

• Efficiency — a 0–100 score per person, built from scoring heads you weight by role.
• Points — earned for activity; money for freelancers, an efficiency bonus for salaried staff.
• Work coverage — the share of clocked time backed by recorded work.
• Pay and hikes — an optional minimum efficiency for full salary, monthly warnings, and yearly hike suggestions.

Each person's efficiency starts at 100 and loses points on scoring heads: Delivery (overdue work and review backlog), Recorded work, CRM follow-ups, CRM activity, Communication (reply times), Attendance, Discipline and Leave hygiene (late, retroactive or rejected leave). Which heads apply to which role, and how much each can cost, is set in Settings → Efficiency (owner and managers). Scores are in Reports → Efficiency, where a green +N shows the bonus earned from points.

Points are earned automatically for real activity — for example a deal won, a deliverable approved, a task completed, a note added or a client email answered. What they are worth depends on how the person is paid:

• Salaried staff — points add a bonus of up to 25 to the efficiency score (about 300 points a month earns the full bonus). They never lower it.
• Freelancers and hybrid staff — points can be paid into their earnings wallet. Turn this on in Settings → Incentives & commissions → Freelancer points → pay and set a rate per point; until the rate is above zero, no money moves.

Reports → Points & Performance (owners and managers) shows each person's points, actions and value for a month, flags anyone under 40% of the team average as Needs attention, and writes an AI performance summary with suggestions.

Work coverage is the share of your clocked time that is backed by recorded work. It counts:

• Client visits — Tracking → Field visits check-in to check-out.
• Meetings — GigRoot meetings, your calendar meetings, and logged meetings.
• Calls — made through GigRoot, or logged with a start time.
• Task timers.
• Deliverables — their estimated hours, on the day you submit them.

Overlapping records count once, work recorded while clocked out is shown but not credited, coverage never goes above 100%, and days with less than two hours clocked are not judged. A call or meeting logged with only a date counts, but can't be matched to your clocked hours — log the start time.

Your own numbers are on Mission Control → Today (today, this month and the last 14 days) and Mission Control → Work coverage. Owners and managers see everyone in Reports → Work coverage, with Notify team to explain what counts, Export CSV, and Settings: the Target coverage (60% by default) and the date it starts counting toward efficiency. Below the target, the efficiency head Recorded work costs up to 25 points, in proportion to the shortfall.

An agency can set a Minimum acceptable efficiency in Settings → Efficiency (0 turns it off). Salaried and hybrid staff who fall below it get a Low-efficiency adjustment on their payslip: fixed pay is scaled by their efficiency divided by the minimum, so meeting the bar means full pay. Freelancers are not affected.

On the 1st of each month, anyone below the minimum for the previous month gets a notification and an email, and the owner and HR are told too. The notification opens Reports → Efficiency for that month.

On each person's work anniversary GigRoot looks at their efficiency over the past twelve months and suggests a raise — 12% at 90 or above, 8% at 80, 5% at 70, 3% at 60. The owner and HR are notified, and the suggestion appears as Yearly hike on the staff profile in People, where the owner, a manager or HR can approve it at a percentage of their choice or reject it.